Fleet drivers
For load assignments, document uploads, BOL/POD questions, pay paperwork, or safety records, contact your company dispatcher first. BraceOps can help with app access, account support, and privacy requests.
DispatchAi support.
DispatchAi support helps invited fleet drivers, dispatch teams, company admins, and app reviewers reach the right BraceOps contact path without exposing customer data or credentials.
Dispatch and office teams
For tenant setup, workflow access, report preview, document review, and operational troubleshooting, email support with the company name, role, affected workflow, and a safe callback method.
App review and reviewer access
App Store and Google Play reviewers can use the reviewer credentials supplied in the store console notes, then open Account to review Privacy, Support, Account deletion, and Logout. Email support if reviewer access does not work.
Contact support
Email support@braceops.com with your name, company, role, safe contact method, platform, app version if available, and the workflow that needs review.
Do not send passwords, live access tokens, full card numbers, private keys, or unredacted freight, payroll, safety, or driver qualification documents in the first request.
Account deletion and privacy
Use the privacy/choices?intent=account-deletion request path to ask for app account deletion and associated personal data review. Company-controlled dispatch, payroll, billing, document, and safety records may remain subject to customer instructions and retention duties.
- Review the Privacy Policy for data categories, service provider handling, tenant isolation, and retention.
- Review the Terms for accepted use and customer-controlled SaaS access.
- Review Security for tenant boundaries, preview gates, and operational safeguards.
Safety and access issues
For urgent access, safety, or security concerns, include the affected company tenant, user role, device platform, and the time of the event. Drivers should avoid using the app while operating a vehicle and should follow company safety procedures for any dispatch or document issue that cannot wait.